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Why Can Interior Design Process Fail? 6 Mistakes Most Customers Make

A customer role in the interior design process is no less crucial than the role of interior designers. Clients must be ready to guide the design agency, participate in discussions, and approve suggestions or changes. Otherwise, an interior design project will considerably expand in terms of duration or cost. Moreover, it will be much more difficult to achieve the expected result (if possible at all).

Why Can Interior Design Process Fail? 6 Mistakes Most Customers Make-01

The success of the interior design process depends on both parties – a customer and a design agency. It’s all about continuous and fruitful communication that helps to find common ground and avoid unnecessary misunderstandings. A customer role in the interior design process is no less crucial than the role of interior designers. Clients must be ready to guide the design agency, participate in discussions, and approve suggestions or changes. Otherwise, an interior design project will considerably expand in terms of duration or cost. Moreover, it will be much more difficult to achieve the expected result (if possible at all).

Therefore, if you expect to describe your general preferences, just pay money, sign a contract, and remain passive until the end of the interior design process, it’s not going to work. Remember that outstanding interior projects require your active participation. To help you out, we have collected the most common mistakes customers make during all interior design phases. Make sure to avoid them in any interior design project.

6 Customer Mistakes In the Interior Design Process


1. You don’t provide the necessary information

Remember that the information you share with a design agency is their primary resource. They cannot know what you think, expect, or imagine unless you tell them directly. Be open to communication and provide as many details as possible from the very beginning. In case you order an interior design, provide a plan of premises with all dimensions, describe your expectations, favorite style, the functions of rooms, etc. To create a render of existing premises, the agency will need even more detailed information. Read this article to learn more about the visualization process.

The consequences of such a mistake are pretty obvious – the interior design process will significantly slow down because of continuous clarifications. In the worst case, the final result will absolutely fail to match your tastes and needs.

2. Your information is inaccurate or outdated

You don’t only need to share as much information as you can, but also have to ensure its accuracy. For example, people sometimes give wrong lists of textures because they haven’t checked them or send outdated drawings. Inaccurate information brings more harm than benefit. As a result, sooner or later, it always turns out that a huge part of the project needs to be remade from scratch. This can be very cost- and time-consuming.

3. Your ongoing comments are uninformative

Once the interior design process has started, the design agency will ask you to provide feedback on the created models or concepts. Unfortunately, some customer comments are so uninformative that they become almost useless. Don’t say things like, Something is wrong here, I don’t like the mood in this room, or you did something wrong. Such comments kill the chance to fix the situation and meet your expectations. Make sure to be more precise and indicate which details need to be changed and how.

4. You ignore the requests of a design agency

When the design agency reaches out to you with questions, find time to answer them. Perhaps you need to provide some crucial information, specifications, drawings, or textures required for the project. Trust the professionals you are working with – they wouldn’t bother you if it wasn’t really necessary for your interior design project.

5. You make hasty decisions

The customer role during all interior design phases is to validate the process and information. People often don’t want to spend their time on providing specifications, making measures, or explaining their tastes. As a result, customers make a lot of on-the-spot decisions which may be very different from what they really need and want. When the design agency sends you a visualization asking for your feedback, check all the files or comments, and only then provide the final answer.

6. You want fundamental changes too late

You cannot make significant changes at all interior design phases. When the interior design project is at the initial stage, feel free to ask for any modifications or solutions. Yet once the design agency creates the final high-resolution version, the cost of a change becomes much higher. Make sure to respect the work of the design agency and, most importantly, your own resources and time.

Just follow up the interior design process. If you cooperate with experienced professionals, they will describe to you all the interior design steps and inform what can be changed. Сommunication is the key to success.

Contact us at office@kucheriavi-studio.pro for any design or visualization assistance. Let’s create seamless projects together!